Systems Operations Analyst
Nasdaq
About the Role
Seeking a Systems Operations Analyst to join our global Systems Operations team, responsible for daily technical operations, including application management and support for all Nasdaq provided services. This role involves 24/7 technical operations and application support, managing incidents for internal and external customers across a large portfolio of applications, installing application updates, and maintaining operational documentation and procedures. Contribution to automation and development projects is also a key aspect.
Key Responsibilities
- Perform real-time monitoring of systems for software/hardware errors, failures, and capacity issues; troubleshoot, diagnose, and escalate to senior associates.
- Troubleshoot order entry and market data connectivity issues with clients, exchanges, market centers, and network providers.
- Investigate alerts and technical problems, collaborating with teams across the organization to find solutions.
- Support day-to-day application operations and respond to ad hoc technical requests.
- Contribute to automation, development, AI, and DevOps initiatives.
- Work with global development teams on new tools, cloud-based solutions, and continuous improvements.
- Application and infrastructure deployments in both AWS and on-premise environments.
- On-call rotation support.
Requirements & Tech Stack
- Linux operating systems (working knowledge, interest in growing systems administration skills, foundational understanding).
- Experience with at least one programming or scripting language: Python, Go, C, Rust, Java, bash.
- Python is especially relevant to the team.
- AWS (exposure preferred).
- CI/CD (Gitlab/Github).
- Infrastructure-as-code tools (familiarity with tools such as Terraform).
Qualifications
- Bachelor’s degree in Computer Science or a related technical field, or currently pursuing a degree with an expected graduation in 2027.
- Strong knowledge and daily interactions with AI.
- Strong knowledge in software designs, concepts, and testing.
- Strong troubleshooting and problem-solving skills, with a willingness to learn and take initiative.
- Strong communication and collaboration skills, with the ability to work effectively across teams and time zones.
Nice to Have
- Internship, co-op, academic, or project experience related to systems operations, DevOps, or application support.
- Exposure to cloud environments, preferably AWS.
- CI/CD - Gitlab/Github.
- Familiarity with infrastructure-as-code tools such as Terraform.
This position will be located in Denver, CO for the afternoon shift, 12 PM – 9 PM MDT.
Overtime, this role has the possibility of shifting to a hybrid day and afternoon shift, and eventually to a full-time day shift.
This is a hybrid work environment with at least 3 days a week in-office, subject to change.