Warranty Customer Service Clerk
Herff Jones
Warwick, RIFresher1h agovia LinkedIn
About Herff Jones
Herff Jones is a leading provider of graduation and educational products and services. With over 100 years of experience and a nationwide network of employees and sales partners, Herff Jones aims to inspire achievement and create memorable experiences for students.
The Opportunity
The Herff Jones Customer Service team is seeking a Warranty Customer Service Clerk.
Key Responsibilities
- Process ring repairs from HJ Sales Partners and customers.
- Ensure the completeness, timeliness, and correctness of orders through Data Processing.
- Answer incoming phone and email inquiries for the warranty department.
- Respond to Zendesk ticket inquiries within KPI expectations.
- Open warranty packages from customers.
- Input warranty customer information into Zendesk upon receipt.
- Edit hardcopies for the production team.
- Monitor repair matrix locations.
- Perform data entry for rings needing repair.
- Perform data entry for rings needing to be remade.
Requirements & Tech Stack
- High school diploma/GED equivalent suggested.
- Ability to read and write in English is required.
- Strong communication skills to identify and resolve customer and partner needs.
- Excellent organizational and record keeping skills.
- Proficient computer skills.
- Ability to establish priorities and work independently.
- Experience with Zendesk is implied through responsibilities.
- Experience with Data Processing is implied through responsibilities.
Physical Requirements
- Daily activities include lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking, and bending.
- Reading, communication, and math skills are necessary.
- Working at a computer for extended periods.
- Ability to regularly lift/move up to 50lbs.
- Work environment has a moderate to above average noise level.