Member Service Representative/Teller
L&N Federal Credit Union
Somerset, KYFresher1h agovia LinkedIn
Member Service Representative/Teller - Full-Time
Somerset, KY
About the Role
This full-time, non-exempt hourly role reports to the Branch Manager and assists members with financial transactions, including paying and receiving cash and other negotiable instruments. The role involves offering financial solutions to member concerns and using problem-solving to meet member needs. It also assists in connecting members with appropriate service channels, including member development officers and back office services. Responsibilities include managing branch vaults, ATMs, and ordering money.
Key Responsibilities
- Receive and process member financial transactions, including deposits, withdrawals, and loan payments.
- Sell money orders and travelers checks to members.
- Transfer amounts from member accounts as directed.
- Inspect and approve for deposit or cash all checks in the amount of $1000 or more, following established guidelines.
- Welcome members and provide routine information concerning services.
- Direct members to appropriate departments for specific information and services.
- Assist in the training of new employees in office or branch procedures.
- Assist in closing procedures at night.
- Cross-sell credit union services.
- Answer department or branch phones promptly.
- Balance cash drawer and conduct daily transactions.
- Perform routine cash drawer checks.
- Cooperate and work together as a team with coworkers.
- Maintain a neat work area.
- Perform other duties as assigned by supervisors.
- Practice confidentiality in employee matters and credit union operations.
- Manage branch vaults, including balancing, buying cash from other tellers, entering vault totals, and buying cash for the vault.
- Complete the Ceto report daily.
- Open new member share and share draft accounts following established Credit Union guidelines.
- Assist members in balancing accounts.
Qualifications
- A high school education or GED required.
- 7 months – 1 year of similar or related experience required.