Customer Service Coordinator

Key Responsibilities

• Enter and process customer sales orders accurately and efficiently
• Review order information for accuracy and completeness
• Maintain frequent communication with customers regarding their orders and requests
• Respond to customer questions, concerns, and basic issues
• Escalate more complex customer concerns when appropriate
• Process customer-requested order changes and adjustments
• Coordinate with production and shipping regarding hot orders, priority needs, and changes
• Communicate special order requirements to the appropriate internal teams
• Monitor open orders and help communicate status updates when needed
• Work with account managers to support customer requests and resolve order-related issues
• Maintain positive and professional customer relationships
• Assist with customer samples and other product-related requests
• Maintain accurate customer and order information
• Prepare reports and correspondence as needed
• Participate in product training as appropriate
• Perform other duties as assigned

Requirements & Tech Stack

• Working knowledge of Microsoft Excel, Word, and Outlook
• Ability to learn company systems, products, and processes

Qualifications

• High school diploma or equivalent
• 0-2 years of experience, preferably in customer service, order entry, administrative support, manufacturing, or a related environment
• Strong customer service and communication skills
• Excellent attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and follow-through
• Ability to work effectively with customers and internal teams
• Comfortable communicating with production and shipping teams regarding changing priorities
• Dependable, organized, and team-oriented
• Bilingual English/Spanish skills are a plus, but not required