Infrastructure Specialist Associate (PN 20080134)

Job Title: Infrastructure Specialist Associate

About the Role

The Ohio Department of Developmental Disabilities (DODD), Division of Information Technology Services (ITS), is seeking an Infrastructure Specialist Associate. ITS is responsible for the safe, efficient, and responsible use of technology throughout the agency, providing solutions that support DODD business.

What You'll Do

• Answer questions from end users at assigned Developmental Centers and/or offices.
• Offer technical solutions and assistance to meet business needs.
• Present informal mentorship opportunities to peers and/or lower-level staff.
• Offer assistance with producing various reports for the center.
• Receive training on and assist higher-level specialists in the installation, maintenance, configuration, upgrading, and/or administration of hardware and software tools in a single technology domain.
• Develop and maintain documentation.
• Acquire customer support skills through training and by assisting higher-level specialists to provide Tier II – III customer support.
• Assist higher-level specialists in diagnosing, analyzing, and resolving issues for customers in assigned technology domains.
• Grant access, maintain user accounts, troubleshoot problems, and upgrade software.
• Provide input and suggestions to supervisor/management relative to the scope of duties.
• Stay up-to-date regarding current and new technologies, standards, and techniques.
• Receive training and learn system security skills to promote system security and awareness by adhering to agency and/or State IT security policies and standards.
• Assist in conducting performance tuning for hardware and software.
• Receive training on vendor-supplied 3rd party utilities for monitoring to become proficient in independent utilization of monitoring utilities.
• Interface with other platforms from a hardware and/or software perspective (e.g., video conference equipment).
• Make changes to the telephone system (moves, adds, changes), update speed dial, and assist to pull reports.

Additional Information

• Work Location: 1601 West Broad Street Columbus, Ohio, 43222-1087
• Compensation: $26.54/hour
• Schedule: Permanent - Full Time
• Work Hours: 8:00 AM - 5:00 PM
• Union: OCSEA
• Requires travel throughout the State of Ohio and may require overnight stays.
• Must be willing and able to secure a Driver License OR supply your own transportation.
• The final candidate selected will be required to undergo a criminal background check and submit to urinalysis for illegal drug use.

Requirements & Tech Stack

• Information Technology
• Computer Literacy
• Critical Thinking
• Organizing and Planning
• Priority Setting
• Verbal Communication
• Written Communication
• Operational and Administrative Support

Qualifications

• 18 months' combined work experience and/or training in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain.
• OR successful completion of an IT Apprenticeship program at a designated agency.
• OR completion of an associate core program in computer science or information systems.