Security Operations Center Operator I

Job Title: Security Operations Center Operator I

Job Type: Full-time, Evenings

Schedule: 3:00pm-11:30pm Thursday through Monday, 40 hours per week (5 8-hour shifts)

Key Responsibilities

• Receive and prioritize incoming calls, emails, and alerts related to security incidents and emergencies.
• Dispatch security personnel to respond to incidents, alarms, and requests for assistance according to established procedures and protocols.
• Monitor surveillance cameras, access control systems, and other physical security technologies to detect and assess security incidents in real-time.
• Respond to security alarms (intrusion, fire, duress) and initiate appropriate response procedures.
• Maintain clear and effective communication with security personnel, supervisors, and other stakeholders to coordinate incident response activities.
• Record all incidents, responses, and actions taken in a detailed and accurate manner using an incident management system or computer-aided dispatch.
• Assist with the implementation and enforcement of security policies and procedures.
• Provide clear and concise instructions to security personnel and guide them during critical situations.
• Relay critical information and updates to appropriate stakeholders, including hospital leadership, in a timely manner.
• Coordinate with internal and external emergency services (law enforcement, fire departments, medical services) to facilitate timely and effective response to emergencies.
• Escalate high-priority incidents or emergencies to appropriate management or authorities as necessary.
• Address and relay any security-related hardware or software issues, working with vendors or internal support to rectify issues.

Requirements & Tech Stack

• High-school diploma or GED.
• Successful completion of IAHSS Basic exam within 90 days of hire.
• Maintain IAHSS Basic certification.
• Proficient in the use of Microsoft Office applications and the Internet.
• Familiarity with physical security principles, procedures, and technologies, including surveillance cameras, access control, and alarm systems.

Qualifications

• Interpersonal and communication skills necessary to interact effectively with a variety of individuals.
• Attention to detail to accurately document incidents and maintain records.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Writing skills necessary to complete reports and paperwork that meets departmental standards.
• Physical ability to sit for extended periods and operate computer equipment.
• Willingness to work in shifts, including nights, weekends, and holidays.
• Strong problem-solving and decision-making skills to assess situations quickly and determine the appropriate course of action in a calm demeanor.

Preferred Qualifications

• Previous experience in a security dispatching role or similar position.
• Associate/Bachelor’s degree.
• Valid driver’s license.