Cloud Support Administrator
MANTECH
Laurel, MDFresher1h agovia LinkedIn
About the Role
MANTECH is seeking a motivated, career and customer-oriented Cloud Support Administrator to join our team in Laurel, MD. The Cloud Support Administrator will support hybrid cloud infrastructure operations, incident response and customer service related to AWS. You will help troubleshoot complex issues across Linux and Windows environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support.
Key Responsibilities
- Provide Tier 1/2 technical support for internal teams, resolving issues related to routing, security protocols, access control, transit gateway configurations, and more.
- Provision and support of customers’ workload AWS accounts, enabling continued operation of critical analytical systems.
- Aid users in accessing and utilizing cloud-based resources.
- Serve as the technical point of contact between the customer and the Architecture and Capacity Engineering teams.
- Maintain currency of relevant documents and update the Wiki and SharePoint knowledge bases.
- Provide support for the escalation and communication of status to agency management and internal customers.
- Familiarity with Reserve Instance, Cost Saving Plans.
- Diagnose, resolve, and track complex support cases through ServiceNow, phone, and email channels.
- Provide Tier 1 (Help Desk) problem identification, diagnosis, resolution of problems in Windows and/or Linux.
- May require rotational on call support 24/7/365.
Requirements & Tech Stack
- Linux
- Windows
- AWS
- Wiki
- SharePoint
- ServiceNow
- Reserve Instance
- Cost Saving Plans
Qualifications
- Bachelor’s degree in a technical discipline from an accredited college or university with 0 years of experience OR 5 years of additional experience may be substituted for a bachelor’s degree.
- Must possess one active entry level cloud certification (i.e. Azure, AWS, Openstack) or acquire before start date.
- Security + Certification
- Must have a current/active TS/SCI w/ Polygraph.
- Ability to move, carry and deliver workstations from inside the office to customer’s desk.
- Ability to remain in a stationary position 50% of the time.