Technician 1, Onsite Elizabethtown, PA
Nordstrom
About the Role
The Tech 1 is the first-line on-site IT resource responsible for keeping the technology that supports distribution operations running.
Schedule
- Saturday-Monday 5:30 AM - 6 PM
Key Responsibilities
- Resolve incidents and service requests for end-user devices, scanners, printers, workstations, and wireless connectivity.
- Perform preventative maintenance and document it in the tracking tools.
- Install, configure, and replace hardware, including device lifecycle swaps.
- Run and tidy cabling, following cable management safety standards.
- Partner with the other second-shift IT tech and hand off open tickets and notes to the day team at shift change.
- Escalate issues beyond first-line scope to the appropriate groups (e.g., Network Services Group, Hardware Asset Management, Core Infrastructure Group, Productivity Collaboration, Element Logic, Manhattan Active) with clear notes.
- Keep tickets, asset records, and documentation current.
- Support site projects, rollouts, and network changes, and coordinate with Operations and Facilities to minimize floor disruption.
Expectations
- Knows technology, troubleshooting, and operating system fundamentals.
- Protects customer data and intellectual property and follows security standards.
- Communicates clearly and concisely, in writing and verbally.
- Owns assigned tasks, prioritizes work, meets SLAs, and adheres to scheduled work times.
Qualifications
- High school diploma or equivalent.
- 0-1 year of experience in service management, tech support, or troubleshooting and repairing technical equipment.
- Working knowledge of Windows, basic networking (TCP/IP, DHCP, Wi-Fi), and common peripherals.
- Ability to work independently and as part of a small team in a fast-paced environment.
Preferred Qualifications
- 4-year degree in a related field, or equivalent experience.
- Distribution, warehouse, or industrial experience.
- Familiarity with ServiceNow or similar ticketing tools.
- Exposure to RF scanners, wireless infrastructure, or structured cabling.
- CompTIA A+ / Network+ or equivalent.
Physical Requirements
- Lift up to 50 lbs; work in a warehouse environment, including on ladders and lifts.
- Stand or walk for extended periods and work around conveyor and material handling equipment.
- Occasional overtime or on-call coverage for maintenance windows and rollouts.
Pay Range
- Technician 1: $19.25-$32.25 hourly
Benefits
- Medical/Vision, Dental, Retirement, and Paid Time Away.
- Life Insurance and Disability.
- Merchandise Discount and EAP Resources.
- This position may be eligible for performance-based incentives/bonuses.
- Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
- Eligibility requirements may apply.