Steward

Highgate is a leading real estate investment and hospitality management company.

Location: The Knickerbocker, New York City

Overview

The Steward/Potwasher/Warewasher is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. This role also involves assisting kitchen staff with maintaining cleanliness of the kitchen and storage areas, cleaning all equipment, utensils, and the physical work area. Additionally, the Steward will assist with proper food storage and rotation.

Key Responsibilities

• Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster, and utility work areas.
• Perform heavy-duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers, and other heavy kitchen equipment.
• Wash pots, pans, and kitchen utensils following proper procedures for cleanliness and sanitation.
• Vacuum carpeted areas through the food and beverage outlets.
• Sweep, mop, and wash floors in all food and beverage areas, kitchen, restaurant, and dock area.
• Inform management of any shortages of equipment and supplies.
• Operate dishwashing equipment to ensure thorough cleaning and maintenance of sanitation for all china, glass, and silver.
• Return all clean china, glass, and silver to its proper storage location, handling with care to minimize breakage.
• Demonstrate knowledge of proper and safe handling techniques for all chemicals used.
• Report any faulty equipment to management immediately.
• Empty garbage from the Food and Beverage areas into the hotel dumpster.
• Know the location and operation of all fire extinguishing equipment.
• Practice safe work habits at all times to avoid injury.
• Follow proper procedures for the breakdown, cleaning, and reassembling of all kitchen equipment, as needed.
• Follow all sanitation standards.
• Assist in the setup and breakdown of the restaurant buffet, as required.
• Assist Banquets by supplying china, glass, and silver, as required by business demand.

Requirements & Tech Stack

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexibility for long hours when required.
• Ability to perform heavy work, exerting up to 100 pounds of force occasionally, or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Ability to withstand temperature variations, both hot and cold.
• Maintain a warm and friendly demeanor.
• Effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Effective listening, understanding, and clarifying of concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Effective in handling problems, including anticipating, preventing, identifying, and solving problems.
• Ability to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Ability to cross-train in other hotel-related areas.
• Ability to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits (for full-time associates)

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave (in accordance with applicable law)

Note: Benefits for employees in Washington, Colorado, and California may vary and are subject to Collective Bargaining Agreements where applicable.