CHB Operations Associate

About the Role

As a CHB Operations Associate, you will manage end-to-end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams. This role is well suited for someone who is detail-oriented, organized, and motivated to build expertise in customs brokerage while contributing directly to service delivery and operational excellence.

Key Responsibilities

• Serve as a primary point of contact for assigned customers, providing timely updates and resolving shipment inquiries
• Prepare and submit U.S. Customs entries and Partner Government Agency (PGA) filings in compliance with applicable regulations
• Manage entry files in line with defined KPIs, service standards, and documentation requirements
• Coordinate shipment clearance with freight forwarders, carriers, airlines, and CFS facilities to ensure timely release
• Track and trace inbound shipments from arrival through final delivery, proactively addressing delays or risks
• Maintain accurate documentation and upload complete entry packages into internal systems
• Support billing processes, delivery orders, and operational reporting requirements
• Collaborate with internal teams to ensure coverage, knowledge sharing, and support during peak volumes

Requirements & Tech Stack

• Operational accuracy & compliance focus: highly detail-oriented, committed to accuracy, and proactive in ensuring all customs processes and documentation meet regulatory and company standards
• Solid understanding of import processes, documentation, and regulatory compliance requirements
• Strong verbal and written communication skills with the ability to interact effectively with multiple stakeholders
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment

Qualifications

• 6–12 months of experience in customs brokerage, logistics, or a related operational role (2+ years preferred in CHB or similar environments)
• Bachelor’s degree preferred or equivalent relevant work experience
• Customs Broker License is an advantage but not required

What We Can Offer

• Exposure to global logistics operations and opportunities to build deep expertise in customs brokerage and trade compliance
• A collaborative team environment with strong cross-functional support and structured knowledge sharing
• Opportunities for learning and career progression within Maersk’s integrated logistics network
• A fast-paced yet supportive environment that encourages ownership, accountability, and continuous development

Job Type: Full Time

Salary: $56,000 - $60,000*

Benefits

• Health Insurance
• Paid Time Off
• 401k Match