Member Specialist

About the Role

This role at Sam's Club focuses on providing exceptional member service, maintaining operational standards, and promoting the company's offerings.

Key Responsibilities

• Provides member service and acknowledges members, identifying their needs.
• Maintains checkout and entrance/exit areas.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases, including assisting with payments, returns, refunds, and exchanges according to company policies.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps and correcting/reporting unsafe situations.
• Follows proper procedures for handling merchandise, arranging and organizing it, and identifying shrink and damages.
• Assists members with purchasing decisions and locating merchandise.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and required documentation.
• Executes emergency response procedures and ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes, procedures, new technology, and program rollouts.
• Zones the area.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Reviews member receipts.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with others; identifying priorities, deadlines, and expectations; communicating progress; determining and recommending improvement opportunities; and adapting to change.
• Embraces differences, creates a workplace where associates feel seen, supported, and connected, creates opportunities for associates to thrive, and helps attract the best talent.
• Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
• Strengthens the team by helping, developing, and mentoring others; recognizes others’ contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, models Walmart values, and holds oneself and others accountable.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances short- and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Requirements & Tech Stack

• Retail experience
• Experience operating front-end equipment (e.g., cash register)
• Experience working with mobile retail applications

Qualifications

• No minimum qualifications are listed.

Additional Information

• Hourly wage range: $19.00 - $27.00
• Additional compensation in the form of premiums may be paid ($0.35 - $3.00 per hour).
• Benefits include medical, vision, dental, 401(k), stock purchase, company-paid life insurance, PTO, parental leave, family care leave, bereavement, jury duty, voting, short-term/long-term disability, company discounts, Military Leave Pay, adoption/surrogacy expense reimbursement.
• Live Better U is a company-paid education benefit program.