Customer Support Executive

Company: Metaconic

Location: Bhopal, Madhya Pradesh

Work Mode: Work from Office

About the Role

• Handle inbound calls from US customers professionally.
• Verify customer details, including name, phone number, email address, and other required information.
• Understand customer interest and confirm eligibility using the provided script and guidelines.
• Update customer information, call notes, and dispositions accurately in the CRM system.
• Transfer qualified and verified leads to the designated team as per the process.
• Identify duplicate, incomplete, or suspicious leads and escalate them to the Team Leader.
• Follow call scripts, quality standards, data privacy rules, and client procedures.
• Maintain professional communication, call quality, and attendance standards.
• Achieve assigned performance and quality targets.
• Participate in training, feedback sessions, and regular performance reviews.

Requirements & Tech Stack

• Good English communication skills.
• Minimum 6 months of experience in a voice-based BPO/customer support process.
• Basic computer knowledge and CRM data-entry skills.
• Good listening, verification, and problem-solving skills.
• Ability to work in a US night-shift schedule from the office in Bhopal.