Customer Service Executive

About the Role

The Customer Service Executive role is a full-time, hybrid position based in New Delhi, with some flexibility for work from home.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Provide clear information about services.
• Resolve customer issues.
• Maintain accurate records in CRM or support tools.
• Ensure high levels of customer satisfaction by responding promptly to queries.
• Coordinate with internal teams.
• Follow up on outstanding requests.
• Manage customer expectations.
• Document customer feedback.
• Assist with appointment scheduling and lead qualification-related queries.
• Adhere to company policies and service standards.
• Contribute to process improvements.
• Support client retention efforts.
• Represent the company professionally in all interactions.

Requirements & Tech Stack

• Proficiency in spoken and written English and Hindi.
• Familiarity with CRM or ticketing systems.
• Comfort with basic office software.

Qualifications

• Strong Customer Service and Customer Support skills.
• Ability to handle inquiries, resolve issues, and provide clear, courteous assistance.
• Solid Interpersonal Skills with a focus on Customer Satisfaction.
• Empathy, active listening, and relationship-building capabilities.
• Experience in Customer Service Management, including handling escalations, tracking service quality, and supporting continuous improvement of service workflows.
• Prior experience in customer-facing roles (preferably in IT, insurance, or service-based industries).
• Strong problem-solving skills.
• Ability to work in a hybrid environment.
• At least a diploma or bachelor’s degree in any discipline.