Operations Associate

About the Role

Kanikkae Gifting is a luxury gifting house based in Chennai, India. This is a full-time, on-site role. The Operations Associate is responsible for coordinating day-to-day order processing, inventory tracking, and vendor communication to ensure smooth and timely delivery of bespoke gifts and hampers.

Key Responsibilities

• Coordinate day-to-day order processing.
• Track inventory.
• Communicate with vendors.
• Schedule production.
• Monitor packaging quality.
• Update internal systems and records.
• Work closely with customer-facing teams to manage special requests.
• Support event timelines.
• Resolve operational issues.
• Contribute to process improvements.
• Maintain a neat, organized workspace.

Requirements & Tech Stack

• Comfort with basic digital tools or ERP/CRM systems.

Qualifications

• Strong operations skills, including order coordination, inventory handling, and workflow management.
• Excellent interpersonal skills and customer service abilities.
• Solid analytical skills for tracking metrics, identifying bottlenecks, and supporting process optimization.
• Clear and professional communication skills, both written and verbal.
• Attention to detail and a quality-focused mindset.
• Ability to work on-site in Chennai.
• Ability to manage multiple tasks and meet deadlines in a fast-paced setting.
• Prior operations or retail experience is an advantage.
• Relevant diploma or bachelor’s degree in business, operations, supply chain, or a related field is preferred.