Customer Support Executive

About the Role

We are looking for Customer Support Executives to handle customer inquiries and provide timely, accurate, and professional assistance. The ideal candidate should have good communication skills, a customer-focused approach, and the ability to resolve queries efficiently across multiple communication channels.

Key Responsibilities

• Handle customer inquiries via inbound phone calls, emails, and chats.
• Understand customer concerns and provide accurate and timely resolutions.
• Maintain a professional and courteous approach while interacting with customers.
• Record customer interactions, queries, and resolutions using the provided software.
• Follow established processes and guidelines to ensure a positive customer experience.

Qualifications

• Good communication skills.
• A customer-focused approach.
• Ability to resolve queries efficiently across multiple communication channels.
• Willingness to learn.
• Interest in customer service.

Experience

• Candidates with a minimum of 6 months of experience in inbound customer service are preferred.
• Freshers are also welcome to apply.

Education

• Undergraduate and graduate candidates are eligible to apply.

Working Hours

• Shifts will fall within the 8:00 AM to 8:00 PM window.
• 9-hour shift, including applicable breaks.

Location

• India

Salary

• ₹15,000 - ₹17,000 per month