Customer Support

About Bhanzu

Bhanzu is reimagining how children learn math. Founded by Neelakantha Bhanu, the World's Fastest Human Calculator, we combine deep pedagogy with modern technology to help students think sharper, move faster, and grow more confident. Today, 70,000+ students across 20+ countries learn with us. Our mission: make world-class math education universally accessible, and build the confidence and curiosity that comes with it. Headquartered in Bengaluru. On our way to impacting 1 million learners globally.

Website: https://bhanzu.com

Role Overview

As a Customer Support Executive (Voice Process), you will be the voice of Bhanzu and the first point of contact for parents and students. You will handle inbound and outbound calls, resolve concerns efficiently, and ensure a seamless, positive customer experience at every interaction.

Key Responsibilities

• Manage inbound and outbound customer calls in a timely and professional manner
• Proactively follow up on pending issues to ensure complete resolution
• Identify customer needs and provide accurate, solution-oriented responses
• Escalate complex issues appropriately while maintaining ownership
• Follow through with cross-functional teams until customer issues are fully resolved
• Maintain detailed and accurate records in CRM systems
• Meet defined KPIs including CSAT, quality scores, response time, and productivity metrics
• Contribute to continuous improvement by sharing customer insights and feedback

Requirements & Tech Stack

• Excellent verbal communication skills in English and Hindi
• Strong listening, comprehension, and articulation abilities
• High level of empathy, patience, and professionalism
• Ability to manage difficult conversations calmly and confidently
• Strong problem-solving and decision-making skills
• Basic proficiency in CRM tools and computer systems
• Ability to multitask and perform in a fast-paced, target-driven environment

Performance Expectations

• Deliver high Customer Satisfaction (CSAT) scores and consistently positive customer feedback
• Achieve and maintain strong First Contact Resolution (FCR) by resolving customer concerns effectively in the first interaction wherever possible
• Maintain quality, compliance, and call handling standards
• Meet productivity and response time targets

Qualifications

• Prior experience in voice-based customer support or call center environment is preferred
• Experience handling high call volumes is preferred
• Exposure to ed-tech or service industry is a plus