Customer support

About the Role

The Customer Support Intern (3 months) will work full time on-site in Bengaluru, providing responsive and empathetic support to learners, parents, and partners.

Key Responsibilities

• Handle incoming queries across channels (email, chat, phone).
• Resolve basic technical issues.
• Ensure a smooth user experience with Bhanzu’s learning platforms.
• Document cases.
• Escalate complex concerns to relevant teams.
• Follow up to drive customer satisfaction.
• Collect feedback.
• Identify recurring issues.
• Share insights to help improve processes and products.
• Collaborate closely with operations, product, and academic teams.

Qualifications

• Strong customer-facing abilities, including Customer Support and a focus on Customer Satisfaction.
• Excellent Interpersonal Skills to communicate clearly, listen actively, and build trust with diverse stakeholders.
• Ability to provide basic Technical Support for platform-related issues and guide users through simple troubleshooting steps.
• Analytical Skills to interpret customer feedback, recognize patterns in queries, and suggest improvements.
• Clear spoken and written communication skills in English; proficiency in additional regional languages is an advantage.
• Comfort working on-site in Bengaluru.
• Ability to manage multiple queries simultaneously and prioritize effectively.
• Interest in education technology or math learning.
• Prior internship or part-time experience in customer service is a plus.
• Current student or recent graduate in any discipline with a willingness to learn, adapt, and work in a dynamic startup environment.