Customer Support Associate(US & ROW)
BrightCHAMPS
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- OperationsLead generationCRM
- Nice to have
- Customer service
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service84%CRM13%Lead generation10%Operations7%of 148 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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Job Title: Customer Support Associate (US & ROW)
Company: BrightCHAMPS
Location: Bangalore (Work From Office)
Working Days: 6 Days Working (Saturday & Sunday Mandatory)
Week Off: Rotational Week Offs
About the Role
BrightCHAMPS is looking for energetic and customer-focused professionals to join our Customer Support Operations team. As a Customer Support Associate – Voice Process, you will be responsible for handling customer interactions and resolving queries efficiently, ensuring a seamless customer experience through inbound and outbound voice support. This role is ideal for candidates with excellent communication skills, problem-solving abilities, and a passion for customer satisfaction.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Resolve customer queries, complaints, and escalations with empathy and accuracy.
- Provide information regarding products, services, payments, schedules, and processes.
- Maintain high customer satisfaction and service quality standards.
- Coordinate with internal teams to ensure quick issue resolution.
- Accurately update CRM systems and maintain customer records.
- Follow company SOPs, scripts, and communication guidelines.
- Meet daily productivity, quality, and performance metrics.
Requirements & Tech Stack
- Excellent verbal communication skills in English.
- A personal laptop which can be used for official purpose.
- Strong interpersonal and customer-handling skills.
- Ability to manage difficult conversations professionally.
- Basic computer knowledge and familiarity with CRM tools.
- Ability to work in a fast-paced environment.
- Willingness to work 6 days a week including Saturdays and Sundays with rotational week offs.
- Prior experience in customer support/voice process/BPO is preferred.
- Freshers with strong communication skills can also apply.
Preferred Skills
- Active listening and problem-solving abilities.
- Strong multitasking skills.
- Positive attitude and customer-first mindset.
- Ability to work collaboratively within teams.