Customer Support Executive

Key Responsibilities

• Respond to customer inquiries across multiple channels (chat, email, calls) in a timely and professional manner.
• Assist customers with product details, orders, payments, shipping, returns, and exchanges.
• Handle customer complaints and provide appropriate resolutions, escalating when required.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Collaborate with internal teams to resolve issues efficiently.
• Guide customers on products and services to help them make informed decisions.
• Monitor feedback and suggest improvements to enhance customer experience.
• Stay updated on company policies, product offerings, and eCommerce platform features.

Requirements & Tech Stack

• Bachelor’s degree in a relevant field.
• 0–1 year of experience in customer support (preferably in e-commerce or retail).
• Excellent communication skills in English and Hindi.
• Good problem-solving and interpersonal skills.
• Ability to manage high-volume queries with patience and professionalism.
• Familiarity with eCommerce platforms, CRM tools, and order management systems is a plus.
• Self-motivated, detail-oriented, and able to work independently in a remote setup.

Salary: ₹10,000 – ₹15,000 per month

Location: Mavelikara, Alappuzha, Kerala