Operations Manager Intern

About the Role

Fawrit Technologies is looking for an Operations Manager Intern to support and coordinate day-to-day operations. This role involves managing operational communication, monitoring orders, coordinating pickups and deliveries, following up with partners and riders, assisting customers, and ensuring operational issues are resolved.

Key Responsibilities

• Order & Operations Coordination
• Monitor incoming orders and ensure smooth progression through the service process.
• Track orders from pickup to delivery.
• Follow up on pending, delayed, or problematic orders.
• Coordinate with partners and riders for timely order completion.
• Maintain accurate order information and status updates.
• Identify and action operational issues or escalate them.
• Estimates, Invoices & Payments
• Assist with preparing and sharing customer estimates.
• Share invoices and payment links.
• Follow up on pending payments.
• Ensure accurate recording of payment and order-related information.
• Partner Coordination
• Communicate with laundry partners regarding orders and operational requirements.
• Build and maintain professional relationships with existing partners.
• Understand partner concerns and challenges.
• Coordinate with internal teams to address partner issues.
• Communicate customer requirements to partners.
• Assist with the coordination and onboarding of new partners.
• Customer & Rider Coordination
• Communicate with customers regarding pickups, deliveries, and order updates.
• Coordinate with riders on pickup and delivery schedules.
• Communicate customer requests and changes to riders.
• Follow up with riders to ensure timely pickups and deliveries.
• Assist in resolving routine customer and rider concerns.
• Ensure customers receive timely updates on order status and delays.
• Internal & Technical Coordination
• Coordinate with the internal technical team on operational or system issues.
• Clearly communicate reported issues and concerns.
• Follow up with the technical team until issues are addressed.
• Update the manager on important operational issues.
• Escalate customer complaints, partner concerns, payment issues, rider problems, or unusual situations.
• Communication & Follow-Up
• Manage multiple WhatsApp conversations and operational requests.
• Respond to customers and partners in a timely and professional manner.
• Maintain proper follow-up on unresolved issues.
• Ensure important conversations and requirements are not missed.
• Maintain accurate records of operational activities.
• Provide regular updates on pending orders, challenges, and unresolved issues.

Requirements & Tech Stack

• Good verbal and written communication skills.
• Strong coordination and follow-up skills.
• Good organizational and time-management abilities.
• Ability to manage multiple conversations and tasks simultaneously.
• Basic computer and application-handling skills.
• Good attention to detail.
• Problem-solving ability and willingness to take ownership.
• Ability to remain calm and professional while handling operational issues.
• Ability to communicate professionally with customers, riders, and business partners.
• Comfortable working in a fast-paced startup environment.
• Willingness to communicate through WhatsApp and other business communication channels.
• Ability to follow up on tasks independently.
• Willingness to work primarily from home and attend the Kochi office when required.

Internship Details

• Role Type: Internship
• Duration: 6 months
• Location: Kalamassery, Kochi, Kerala
• Work Model: Hybrid (Primarily Work From Home)
• Working Hours: 11:00 AM – 8:00 PM
• Monthly Stipend: ₹5,000
• Performance Bonus: Up to ₹10,000 (performance-based, not guaranteed)
• Joining: Immediate

Qualifications

• No specific educational qualifications are listed in the provided text.

Potential Full-Time Opportunity

• Based on individual performance and business requirements, successful interns may be considered for a full-time opportunity upon completion of the internship.
• Potential full-time monthly compensation package: ₹20,000 – ₹40,000.
• Full-time conversion is not guaranteed and depends on performance, demonstrated ownership, ability to handle the role independently, and company business requirements.