Sales Coordinator

Location: Delhi NCR

Key Responsibilities

• Follow up with customers via phone calls and emails regarding quotations, pending enquiries, and ongoing sales opportunities.
• Coordinate with customers and field sales executives to ensure timely responses and effective follow-ups.
• Process customer enquiries and prepare quotations in coordination with internal teams and OEMs.
• Obtain pricing approvals, product availability, technical details, and delivery timelines from OEM representatives.
• Track quotations, customer feedback, purchase orders, and order conversion status.
• Maintain sales pipeline trackers, customer databases, and enquiry records using MS Excel.
• Prepare daily, weekly, and monthly sales reports and MIS updates.
• Coordinate with operations, accounts, logistics, and service teams for order processing and execution.
• Monitor pending activities, overdue follow-ups, and high-priority sales opportunities.
• Maintain accurate documentation of customer communications, quotations, purchase orders, and dispatch updates.
• Provide administrative and coordination support to the sales team to improve operational efficiency.

Requirements & Tech Stack

• Sales Coordination
• MS Excel (including filters, formulas, lookup functions, and sales trackers)
• Communication Skills (strong verbal and written in English and Hindi)
• Customer Follow-ups
• Sales Administration
• Customer Relationship Management (CRM) (Good to Have)
• B2B / Industrial Sales (Good to Have)
• Quotation Management (Good to Have)
• Order Processing (Good to Have)
• Sales Pipeline Management (Good to Have)
• MIS Reporting (Good to Have)
• OEM Coordination (Good to Have)

Qualifications

• 0–4 years of experience in sales coordination, inside sales, sales administration, or customer relationship management.
• Graduates in any discipline; BBA or B.Com preferred.
• Ability to manage customer calls, email communication, and multiple follow-ups systematically.
• Experience in industrial B2B sales or technical product businesses will be an added advantage.
• Strong organizational skills, attention to detail, and time management abilities.