Trainee-Customer Relationship Executive
Shazia Basmati Rice
New Delhi, Delhi, IndiaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Bachelor's degree
- Must know
- SalesOperationsCRMCustomer serviceExcelMicrosoft Office
- Work
- On-site in New Delhi
- Pay
- Not stated by the employer.
- Skill demand
- Customer service85%CRM21%Operations17%Sales12%of 142 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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About the Role
- We are looking for a Customer Relationship Trainee to manage and strengthen relationships with our international customers, importers, and distributors.
- The role involves coordinating export orders, ensuring timely communication, resolving customer queries, and working closely with internal teams to deliver a smooth customer experience.
Key Responsibilities
- Manage relationships with international customers, importers, and distributors.
- Coordinate export orders from order confirmation to shipment and delivery.
- Communicate order status, shipment schedules, and delivery updates to overseas customers.
- Coordinate with International Sales, Logistics, Production, Dispatch, and Accounts teams for smooth order execution.
- Resolve customer queries related to export orders, documentation, shipments, and deliveries.
- Maintain accurate customer records and regularly update the CRM system.
- Follow up on export payments, pending requirements, documents, and customer requests.
- Prepare CRM reports, customer updates, and performance reports for management.
- Collect and share customer feedback with relevant internal teams.
- Monitor customer requirements and ensure timely follow-up.
- Ensure exceptional customer service and build strong, long-term international business relationships.
- Support the International Sales team in maintaining smooth and professional communication with overseas clients.
Requirements & Tech Stack
- Strong communication and interpersonal skills.
- Good coordination and follow-up abilities.
- Customer-focused approach with strong relationship-management skills.
- Good knowledge of MS Excel, MS Office, and CRM systems.
- Ability to coordinate with multiple departments and manage priorities.
- Basic understanding of export orders and international customer coordination will be an advantage.
- Good written and verbal English communication skills.
Qualifications
- Bachelor’s or Master’s Degree in any discipline.
- Industry Preference: FMCG / Food & Beverage / Rice / Agri Products / Manufacturing
Location: NSP, Pitampura, Delhi
Employment Type: Full-Time