Store Associate

About the Role

The Store Associate position's primary purpose is to assist store management in the daily operation of their assigned retail store. The Store Associate reports to the Store Manager or Assistant Manager.

Key Responsibilities

• Assist customers.
• Stock and rotate merchandise.
• Run the cash register as assigned.
• Ensure accuracy of transactions when assigned to register and adherence to company check and credit card procedures.
• Report safety hazards and all accidents to management immediately.
• Maintain the store in a clean, orderly, and safe manner, which may include daily floor mopping and related tasks.
• Assist in receiving and processing new merchandise.
• Provide customer service in a positive, professional, and courteous manner.
• May be cross-trained for other retail functions and required to perform assigned tasks to standards.
• Answer the telephone in a courteous manner.
• Attend general store meetings as assigned.
• Attend general departmental and safety meetings as required.
• Perform other duties as assigned.

Requirements & Tech Stack

• Ability to read, write, and understand simple instructions.
• Basic mathematical skills.
• Ability to communicate fluently in English both verbally and in writing.
• Ability to answer the telephone.
• Use of cash register and calculator /10 key is necessary.
• Ability to lift, carry, push, and pull at least 50 lbs.
• Cooperation with store personnel, direct supervisors, and Division Director.
• Ability to serve customers effectively.
• Ability to meet deadlines and respond to special needs.
• Ability to serve the public professionally and courteously.
• Ability to follow simple instructions.
• Ability to perform some janitorial duties.
• Bilingual is a plus.

Qualifications

Minimum Qualifications:

• Ability to read, write, and understand simple instructions.
• Basic mathematical skills.

Knowledge & Skills:

• Able to communicate fluently in English both verbally and in writing.
• Understanding of rendering customer service and working with the public is desirable.
• Able to answer the telephone.
• Use of cash register and calculator /10 key necessary.
• Accuracy of work is essential.
• Able to lift, carry, push, and pull at least 50 lbs.
• Cooperation with store personnel, direct supervisors, and Division Director.
• Ability to serve customers effectively.
• Quantity and quality of work performed.
• Accuracy of records maintained.
• Ability to meet deadlines and respond to special needs.
• Ability to serve the public professionally and courteously.
• Ability to follow simple instructions.
• Appearance and organization of assigned workstation.
• Ability to perform some janitorial duties.

Desirable Qualifications:

• Bilingual is a plus.

Core Competencies:

• Ethics: Consistently demonstrates integrity, professionalism, and alignment with Goodwill’s core values.
• Technical Skills & Initiative: Effectively applies required tools and systems, seeks opportunities to improve skills, and takes initiative.
• Task Execution & Adaptability: Completes duties efficiently and accurately while adapting well to changing priorities.
• Job Knowledge: Applies appropriate understanding of store procedures, merchandise handling, and company policies.
• Customer Service: Delivers courteous, helpful, and responsive service.
• Dependability & Attendance: Demonstrates reliability through consistent attendance, punctuality, and accountability.
• Teamwork: Collaborates effectively with others and contributes to a positive team culture.
• Safety & Compliance: Follows safety procedures and organizational guidelines.

Location

• Assigned District