Customer Care Executive, Front Desk

About the Role

The Customer Care Executive – Front Desk is a full-time, on-site role based in South Delhi. This role involves greeting clients, managing front desk operations, and ensuring a welcoming and organized reception area. Applicants can expect to join a client-centered environment that values confidentiality, empathy, and professional growth.

Key Responsibilities

• Greeting clients
• Managing front desk operations
• Ensuring a welcoming and organized reception area
• Answering phone calls
• Responding to inquiries
• Scheduling and confirming appointments
• Maintaining client records with accuracy and confidentiality
• Coordinating with counselors to manage their calendars
• Sharing relevant information with counselors
• Supporting smooth session flow
• Handling payments
• Managing basic administrative duties
• Providing clear, empathetic communication to clients and visitors

Requirements & Tech Stack

• Proficiency with appointment scheduling tools, email, and basic office software (e.g., MS Office or equivalent)

Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service
• Ability to maintain high levels of Customer Satisfaction through a calm, professional, and empathetic approach
• Excellent Communication skills, both verbal and written
• Basic Sales skills to explain services, assist with program enrollments, and support promotional activities
• Prior experience in front desk, reception, or customer care roles, ideally in a healthcare or counseling setting
• Strong organizational skills, attention to detail, and ability to manage multiple tasks
• Minimum educational qualification of a bachelor’s degree or equivalent
• Training in psychology, social work, or related fields is an advantage