Customer Support Professional
All India Institute of Occult Science
New Delhi, Delhi, IndiaFresher1h agovia LinkedIn
About the Role
We are looking for a customer-focused and proactive Customer Support Executive to handle customer queries and provide a smooth experience on our consultation-based mobile application. The candidate will assist users with app-related issues, bookings, payments, wallet/recharge queries, and connecting with consultants.
Key Responsibilities
- Handle customer queries through calls, WhatsApp, chat, and other support channels.
- Assist users with app navigation, registration, login, and account-related issues.
- Resolve queries related to consultation bookings, chat/call sessions, recharge, wallet balance, and payments.
- Coordinate with consultants and internal teams to resolve customer concerns.
- Follow up with customers regarding unresolved issues and ensure timely resolution.
- Help customers understand app features, offers, and ongoing promotions.
- Handle customer complaints professionally and maintain high customer satisfaction.
- Maintain records of customer interactions, complaints, and resolutions.
- Identify recurring customer issues and share feedback with the relevant team.
- Support customer retention and encourage users to continue using the application through helpful and timely assistance.
Requirements & Tech Stack
- Good communication skills in Hindi and English.
- Basic knowledge of mobile applications and digital payment processes.
- Strong problem-solving and customer-handling skills.
- Patient, polite, and professional approach while dealing with customers.
- Ability to manage multiple queries and follow up consistently.
- Basic computer knowledge and familiarity with WhatsApp, CRM tools, and spreadsheets.
Qualifications
- Prior experience in customer support, customer service, or a BPO is preferred.
- Freshers with good communication skills may also apply.
- Customer-friendly, responsible, and detail-oriented.
- Comfortable working in a fast-paced, customer-centric environment.
- Able to handle customer complaints calmly and efficiently.
- Willing to learn about the application's features, consultation process, and support workflows.
Salary Range: ₹12,000 – ₹24,000 per month
Opportunity to learn and grow in a technology-driven business.
Supportive work environment with opportunities for career development.