Customer Service Representative

Key Responsibilities

• Respond to customer inquiries via phone, email, or online chat.
• Provide accurate information about products and services.
• Assist customers with questions, requests, and basic complaints.
• Follow up on customer concerns and help resolve common issues.
• Maintain positive and professional customer relationships.
• Update customer information and service records.
• Coordinate with team members to ensure customer satisfaction.
• Escalate complex issues to the appropriate department.
• Perform general customer service and administrative tasks.

Qualifications

• High school diploma, diploma, degree, or equivalent.
• No previous experience required.
• Fresh graduates are welcome to apply.
• Basic computer and internet skills.
• Good verbal and written communication skills.
• Friendly, patient, and customer-focused attitude.
• Responsible, organized, and willing to learn.
• Able to work independently and as part of a team.
• Good problem-solving skills and attention to detail.