Customer Support Executive

Nidhi's Grandmaa Secret

Key Responsibilities

• Handle customer queries via phone, email, and chat in a timely and professional manner.
• Assist customers with order status, product information, returns, and complaints.
• Resolve customer issues efficiently while maintaining a positive brand experience.
• Coordinate with internal teams (sales, logistics, and operations) for issue resolution.
• Maintain accurate records of customer interactions and feedback.
• Follow up with customers to ensure issues are fully resolved.
• Support in improving customer satisfaction and retention.
• Escalate complex issues to senior management when required.

Requirements & Tech Stack

• Good communication skills (Hindi & English preferred).
• Strong interpersonal and problem-solving skills.
• Basic computer knowledge (Excel, email handling, CRM tools preferred).
• Ability to handle customers calmly and professionally.

Qualifications

• Prior experience in customer support will be an advantage.
• Graduation or equivalent preferred (not mandatory for experienced candidates).