Clinic Administrative Assistant

Fresenius Medical Care

About the Role

Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment. Be the "face" of one of our outpatient or hospital facilities and use your administrative skills to impact the lives of our patients and their families. As a secretary/receptionist at Fresenius Kidney Care, you will be an integral part of a cross-functional team, providing administrative support to maintain clinic operations and provide the best customer care for patients living with kidney disease.

Key Responsibilities

• Patient Engagement and Front Desk
• Answering telephone & routing calls to the appropriate person.
• Professionally greet all patients and guests.
• Maintain a professional environment at all times.
• Monitor the reception and waiting areas.
• Distribute incoming mail.
• Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies and procedures.
• Ensure all aspects of patient confidentiality are maintained at all times.
• Scheduling and Registration
• Maintain accurate records of hospitalization, patient travel, etc., to facilitate coordination of patient scheduling, ancillary testing, etc.
• Prepare medical records for facsimile or mail related to travel, transplant, disability, and others.
• Organize travel for patients by contacting and providing requested medical records.
• Coordinate with transient patient paperwork.
• Coordinate transfer placements and confirmations along with the Clinical Manager.
• Confirm admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing, and scanning.
• Assist with medical appointment referrals and scheduling.
• Assist with transportation coordination and referrals.
• Ensure data entry has been completed for Crown Web.
• Monthly insurance card scanning.
• Administrative and Additional Responsibilities
• Set up and maintain filing systems and basic databases as applicable.
• Complete forms and reports as required by the various company offices and outside vendors and agencies.
• Prepare purchase orders using the appropriate software application.
• Assist with department/facility accounts receivable and accounts payable functions and responsibilities as needed.
• Maintain inventory of necessary office supplies.
• Assist in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc.).
• Assist in the collection of Patient Demographic Information and Continuous Quality Improvement Data.
• Assemble, file, and maintain patient medical records.
• Print patient schedule and pull patient charts daily.
• Arrange for package pickup and delivery.
• Assist with month-end reporting requirements.
• Participate in collaboration sessions such as center/team huddles and staff meetings.
• Attend education and training sessions as appropriate and apply key learnings.

Skills

• Knowledge of office procedures required.
• Proficient in Microsoft Office applications.
• Ability to adapt to supporting software applications.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Strong organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months relevant experience without a degree.
• 1-2 years related experience preferred.
• Experience working knowledge of computers with Microsoft Word, Excel, and PowerPoint preferred.
• Good verbal communication skills.
• Pleasant telephone manner.

Work Environment

• Day to day work includes desk and personal computer work and possible interaction with patients, facility staff, and physicians.
• The position may require travel between assigned facilities and various locations within the community.
• The work environment may be characteristic of a health care facility with air temperature control and moderate noise levels.
• May be exposed to infectious and contagious diseases/materials.