IT Service Technician

About the Role

The IT Service Technician role provides technical support, maintenance, and repair for Animal Health International Inc. software and Animal Management Software (AMS). This position is part of a small, adaptable team where you will provide critical IT services to customers.

Key Responsibilities

• Transact all business in accordance with Animal Health International Inc.’s business code of ethics and conduct.
• Provide technical support, maintenance, and repair for Animal Health International Inc. software and Animal Management Software (AMS).
• Respond to assigned customer service calls, diagnosing software and network problems, and making appropriate repairs.
• Perform software/network installation projects for current and new customer sites.
• Prepare for and perform standard system installations and test the functionality of all components.
• Provide technical assistance and training to customers for proper operation of equipment and systems.
• Complete all required service forms, records, and documentation.
• Maintain strong and supportive customer relationships by providing technical support after repair or installation.
• Be available for consultation and support, which includes a rotating nights and weekends on-call schedule.
• Maintain strong accountability for employee and customer health and safety.
• Prepare lists of necessary equipment for installations and service requests.
• Use, maintain, and secure test devices and tools used to adjust, calibrate, and repair equipment.
• Monitor inventory of products at assigned customer locations to ensure adequate computer and network condition.
• Manage vehicle inventory and restock as necessary.
• Ensure proper vehicle maintenance guidelines and safe driving habits are followed.
• Ensure proper use and maintenance of all company-provided assets.
• Performs all other duties as assigned.

Travel And On-Call

• Requires same day travel 50-75% in a local area.
• Requires occasional overnight travel 15-25% in a regional area.
• On-call duty is required.

Requirements & Tech Stack

• High school diploma or equivalent.
• 0-2 years prior experience in a technical, software, or related field.
• Valid driver’s license and clean driving record.
• Ability to design, install, and configure/troubleshoot simple wired and wireless networks.
• Willing and able to work in a variety of physical and environmental conditions indoor and outdoor.
• Able to climb heights 17’ to 200’.
• Able to lift 55 lbs.
• Strong customer service skills.

Preferred Qualifications

• Computer skills, including MS Office and other software systems.
• Associates degree in a computer related field.
• Two years of related experience is a plus.
• Experience working in Animal Agriculture.
• Troubleshooting Windows operating system.
• Wireless Networking Experience.

A car allowance and company-paid cell phone are provided.

The potential compensation range for this role is $19.23 - $25.00.