2027 Claim Trainee Program

About the Role

This individual contributor position, with a targeted start date of JUNE 2027, works under close supervision and within defined authority limits to handle and resolve low complexity commercial claims for a specific line of business.

Key Responsibilities

• Develop a working knowledge of commercial insurance and learn to manage an inventory of low complexity claims by completing a formal training program.
• Follow company protocols to verify policy coverage, gather necessary information, maintain appropriate file documentation, and authorize disbursements within authority limits.
• Contribute to customer satisfaction by interacting professionally and effectively with insureds, claimants, and business partners.
• Achieve quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information.
• Verify coverage and establish timely and adequate reserves by interpreting policy language, estimating potential claim valuation, and following company's claim handling protocols.
• Determine liability and compensability by conducting investigations, taking statements, and working with experts.
• Collaborate with appropriate internal and external partners, suppliers, and experts to facilitate claim outcomes.
• Authorize claim disbursements within authority limits with manager approval by determining liability and compensability, negotiating settlements, and escalating as appropriate.
• Meet or exceed quality standards by following company guidelines, achieving quality and cycle time targets, ensuring proper documentation, and issuing appropriate claim disbursements.
• Identify and address subrogation/salvage opportunities or potential fraud occurrences by evaluating claim facts and making referrals to appropriate resources.
• Maintain compliance with state/local regulatory requirements by following company guidelines and staying current on commercial insurance laws, regulations, or trends.
• May perform additional duties as assigned.

Requirements & Tech Stack

• Microsoft Office Suite and ability to learn business-related software.

Qualifications

• Strong desire to develop a wide breadth of knowledge and understanding of the commercial insurance industry, products, and claims practices.
• Good verbal and written communication skills with the ability to demonstrate empathy while providing exceptional customer service.
• Ability to develop collaborative business relationships with both internal and external partners.
• Developing ability to exercise independent judgment, solve problems, and make sound business decisions.
• Analytical mindset with critical thinking skills.
• Strong work ethic, with demonstrated time management and organizational skills.
• Ability to work in a fast-paced, collaborative environment at high levels of productivity.
• Ability to manage multiple priorities and adapt to a changing environment.
• Ability to value diverse opinions and ideas.
• Bachelor's degree preferred.
• A 3.0 or higher GPA preferred.
• Demonstrated leadership through prior work experience or participation in extra-curricular activities is a plus.
• Prior corporate internship(s) is preferred.
• Ability to obtain and maintain an Insurance Adjuster License, where applicable.