Help Desk Support Analyst

About the Role

This is a hybrid role based out of Malvern, PA (3 days in office). CubeSmart is seeking a Help Desk Support Analyst - Tier I to provide first level support for both corporate and field personnel.

Key Responsibilities

• Provide first level support by answering, evaluating, and prioritizing incoming telephone, voicemail, and email requests from corporate and field personnel for hardware, software, networking, and other computer-related problems.
• Remotely install new hardware and software upgrades in accordance with established procedures and software licensing agreements.
• Assist in the set-up and installation of new personal computer equipment.
• Escalate calls as appropriate to other IT team members.
• Monitor computer virus activity and assist in the deployment of virus protection software on personal computers.

Requirements & Tech Stack

• Solid computer skills: word processing, spreadsheet, and database software knowledge.
• Basic understanding of computer networks.
• Familiarity with mobile devices.

Qualifications

• Strong customer-service mentality.
• Effective oral and written communication skills and strong interpersonal skills.
• Ability to work with and train end-users with various degrees of computer knowledge.
• Effective time management skills and strong attention to detail.
• Ability to perform duties with a high level of accuracy and document the results of efforts.
• Must be flexible to work day, evenings, and weekends.
• Bachelor’s degree preferred, but not required.