Analyst, Business Support

About the Role

Averon is a joint venture between CVS Health and Cardinal Health. The Analyst, Business Support (Operations and Strategic Sourcing) provides day-to-day business support across Averon’s Trade Relations and Operations teams. This role assists with recurring business processes, reporting, documentation, basic data analysis, and appropriately scoped special projects. The role will be cross-trained to support routine, documented responsibilities performed by the Manager or Senior Manager of Operations and the Manager or Senior Manager of Trade Relations, helping maintain continuity during absences or periods of increased workload. Responsibilities may evolve based on demonstrated capability and business needs.

Key Responsibilities

Trade and Operational Process Support

• Assist with routine Trade Relations and Operations activities using established procedures, templates, and checklists.
• Support manufacturer and participant onboarding by collecting information, organizing documentation, updating trackers, and coordinating follow-up items.
• Maintain participant rosters, contract alignment information, contact lists, conference trackers, process documentation, and other business records.
• Assist with recurring manufacturer, participant, wholesaler, and internal reporting, and monitor schedules, open items, and operational obligations.
• Coordinate routine information and data requests and escalate concerns to the appropriate Manager, Senior Manager, or functional leader.

Cross-Functional Coverage and Continuity

• Develop working knowledge of documented processes performed by the Manager or Senior Manager of Operations and the Manager or Senior Manager of Trade Relations.
• Provide backup support for routine and time-sensitive activities during planned absences, extended leave, or periods of increased workload.
• Maintain established workflows, trackers, reports, communications, and follow-up activities during coverage periods, documenting and elevating non-routine matters as appropriate.
• Assist with developing and maintaining procedures, checklists, and coverage guides for key recurring activities.

Reporting and Basic Analysis

• Prepare and update recurring reports, dashboards, scorecards, business summaries, charts, tables, and presentation materials.
• Use Excel and other available reporting tools to organize information, perform basic analysis, and review data for completeness or apparent inconsistencies.
• Compile information from multiple sources and summarize findings for review by the appropriate Manager, Senior Manager, or functional leader.
• Assist with data validation, reconciliation, and exception tracking under the direction of more experienced team members.

Special Projects

• Support appropriately scoped special projects across Averon, including assignments from Trade Relations, Operations, other functional areas, or company leadership.
• Gather and organize information, conduct research and market intelligence lookups, and assist with project analysis, documentation, and presentation materials.
• Coordinate project tasks, meeting notes, status updates, timelines, and follow-up items, and assist with testing new reports, tools, systems, processes, or workflows.
• Assist with developing or updating policies, procedures, process documentation, and other cross-functional business materials, and identify opportunities to improve organization or process consistency.

Requirements & Tech Stack

• Microsoft 365 applications (required)
• Excel (including formulas, charts, data validation, and basic analysis; experience with pivot tables preferred)
• Power BI, Salesforce, dashboards, or other business reporting tools (preferred, not required)

Qualifications

• Basic analytical skills, with the ability to problem solve, organize information, identify apparent inconsistencies, and summarize findings clearly.
• Strong organization, documentation, attention to detail, written and verbal communication, and quality control skills.
• Ability to learn new processes and tools, follow established procedures, recognize when escalation is appropriate, and manage changing priorities with consistent follow-through.
• Ability to work independently and collaborate across functions in a remote environment while exercising sound judgment and discretion with sensitive information.