IT Infrastructure Associate

Key Responsibilities

• Troubleshoot and resolve hardware, software, network, and telecommunications issues.
• Provide technical support to employees for computers, network connectivity, software applications, and telecommunications systems.
• Monitor network traffic and infrastructure performance and escalate issues.
• Support and maintain Windows and Linux server environments.
• Assist with the administration and support of Microsoft 365 applications and services.
• Support VoIP and other telecommunications systems.
• Assist with the installation, configuration, maintenance, and troubleshooting of IT hardware, software, and network equipment.
• Assist with the monitoring and maintenance of network infrastructure, including LAN/WAN connectivity.
• Support virtualization technologies and related infrastructure.
• Assist with IT infrastructure projects, including implementation, testing, documentation, and ongoing support.
• Maintain accurate records of IT equipment, systems, configurations, and support activities.
• Order and coordinate IT equipment and supplies.
• Collaborate with internal departments, vendors, and external support partners.
• Identify opportunities to improve IT processes, systems, and the employee technology experience.
• Stay current with emerging technologies, IT best practices, and relevant security practices.
• Perform other duties and responsibilities as assigned by Management.

Core Competencies

• Strong interpersonal and customer service skills.
• Problem-solving and troubleshooting skills.
• Ability to diagnose technical issues and communicate solutions clearly.
• Basic understanding of computer hardware, software, networking, and infrastructure concepts.
• Ability to install, configure, and troubleshoot PCs and other IT equipment.
• Strong communication and organizational skills.
• Ability to prioritize multiple requests and manage time effectively.
• Ability to work effectively as part of a team.
• Eagerness to learn new technologies and develop technical skills.
• Ability to work independently while knowing when to seek assistance or escalate issues.

Requirements & Tech Stack

• Windows operating systems and server environments.
• Linux operating systems and server environments.
• Microsoft 365 and related applications.
• Virtualization concepts and technologies.
• VoIP or telecommunications systems (familiarity is a plus).
• SAP or other ERP systems (knowledge is a plus).
• Bilingual English/Korean (a plus).

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field is preferred.
• Equivalent education and/or relevant IT experience may be considered.
• 0–3 years of experience in IT, including experience with technical support, network operations, infrastructure, or related areas.
• Basic knowledge of networking concepts.
• Strong customer service mindset.
• Team-oriented attitude with the ability to work independently and learn new technologies.