Customer Service Representative
Uline
Fort Myers, FLFresher1h agovia LinkedIn
About the Role
As a Uline Customer Service Representative, you'll build customer relationships, provide solutions, and deliver legendary service. This is a full-time, on-site position at the Florida Branch (3830 Uline Drive, Naples, FL 34117).
Why Customer Service at Uline?
- Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
- Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
- Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.
Key Responsibilities
- Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
- Be a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
- Build business relationships with customers over phone, email, and chat.
- Understand customer needs and recommend Uline's best solutions.
- Help customers navigate Uline's website and online ordering.
Requirements & Tech Stack
- High school diploma or equivalent.
- Bachelor's degree preferred.
- Excellent problem-solving, listening, and communication skills.
- Prior customer service experience is a plus, but training is provided for eager learners.
- All positions are on-site.
Benefits
- Pay from $25 to $30 per hour.
- Complete health insurance coverage.
- 401(k) with 6% employer match that starts day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program for professional continuing education.
Employee Perks
- Best-in-class, clean, modern facilities.
- First-class fitness center and beautifully maintained walking trail.
About Uline
Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. The company has over 10,000 employees across 15 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.