International Voice process For Noida and Gurgaon location

About the Role

Hiring for International Voice and Non-Voice processes in Noida and Gurgaon.

Key Responsibilities

• Handle customer queries and provide appropriate solutions through voice or non-voice channels.
• For voice processes, manage inbound/outbound customer calls professionally and resolve customer concerns.
• For non-voice processes, handle customer queries through email, chat, or other written communication channels.
• Understand customer requirements and provide accurate information regarding products, services, orders, or processes.
• Maintain a high level of customer satisfaction and ensure timely resolution of issues.
• Follow company policies, process guidelines, quality standards, and compliance requirements.
• Maintain accurate records of customer interactions and update relevant systems.
• Escalate complex or unresolved issues to the appropriate team when required.
• Meet defined productivity, quality, and customer-service targets.
• Work effectively with team members and support overall process objectives.

Key Skills Required

• Good verbal and written communication skills.
• Good command of English, particularly for international customer interaction.
• Customer-service orientation and a professional attitude.
• Good listening and problem-solving abilities.
• Basic computer knowledge and familiarity with MS Office/internet applications.
• Ability to type accurately and efficiently for non-voice processes.
• Ability to understand and follow process guidelines.
• Good interpersonal skills and a positive attitude.
• Willingness to work in rotational shifts, including night shifts, as per business requirements.
• Ability to work in a target-driven and fast-paced BPO environment.

Qualifications

• UG freshers are eligible to apply.
• Candidates from any graduation background can apply.
• Candidates with prior BPO/customer-service experience can also apply.
• Candidates should be comfortable working with international customers.
• Candidates should be customer-focused, adaptable, and willing to learn.
• Immediate joiners or candidates with a short notice period can be preferred.

Compensation

• Fresher Salary: Starting from 18,000 in-hand/month
• Maximum Salary: Up to 37,000 in-hand/month, depending on experience, skills, and process eligibility.