Sales Coordinator

About Boston Institute of Analytics

The Boston Institute of Analytics (BIA) is a top-ranked international education and training institute with a global presence. BIA delivers industry-leading programs in in-demand technical and non-technical fields, focusing on practical learning, career-focused training, and global certification.

Role Overview

Boston Institute of Analytics is seeking a Sales Coordinator for their Thane location to support the admissions and academic counselling process. This role involves engaging with prospective students, supporting academic counsellors, managing inquiries, and maintaining CRM records. The position requires strong communication, coordination, interpersonal, and organizational skills to manage multiple student inquiries and activities in a fast-paced environment.

Key Responsibilities

• Pre-Admissions Support
• Assist academic counsellors with prospective student inquiries and the initial admissions process.
• Respond to initial student inquiries and provide preliminary program information.
• Schedule counselling appointments and coordinate with prospective students.
• Ensure timely and organized communication of relevant information to prospective students.
• Support the admissions team with pre-admissions activities.
• Student Engagement
• Interact with prospective students to understand their program queries.
• Provide information on course options, prerequisites, and the application process.
• Maintain regular communication with prospective students and address their queries.
• Support students with relevant information during the early stages of their admissions journey.
• Academic Counselor Coordination
• Coordinate counselling sessions for prospective students with academic counselors.
• Organize relevant student information and materials for counseling sessions.
• Ensure counselors have necessary student information before interactions.
• Facilitate smooth communication and follow-up with prospective students through the counseling team.
• CRM & Data Management
• Maintain accurate records of prospective student inquiries in the CRM system.
• Record student interactions, follow-ups, and communication details.
• Ensure student information is properly maintained and organized.
• Support the admissions team in maintaining accurate lead and inquiry records.
• Student Follow-Ups
• Conduct structured and timely follow-ups with prospective students.
• Respond to student inquiries and share information within appropriate timelines.
• Maintain records of follow-up activities and student interactions in the CRM.
• Coordinate with academic counselors for additional information or support during follow-ups.
• Information Sessions & Virtual Meetings
• Assist in organizing webinars, information sessions, and Q&A sessions for prospective students.
• Support the coordination of virtual meetings and student interactions.
• Ensure prospective students receive necessary information and support during these sessions.
• Coordinate with team members for the smooth execution of online student engagement activities.
• Market & Student Insights
• Collect feedback and insights from prospective students.
• Identify and document common queries, concerns, and feedback from prospective students.
• Share relevant feedback and observations with the admissions team.
• Support the team in improving student engagement and communication strategies based on insights.
• Reporting & Admissions Support
• Assist in preparing reports on student inquiries, follow-up activities, and admissions metrics.
• Maintain records and information required for admissions reporting.
• Support the admissions team in tracking student interactions and inquiry-related activities.
• Provide accurate information and updates to support the team's admissions reporting.

Qualifications & Skills

• Bachelor's degree in Education, Business Administration, or a related field.
• Minimum 1 year of experience in admissions support, academic coordination, business development, or counseling roles.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Familiarity with CRM systems or lead management tools is preferred.
• Strong verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Ability to coordinate effectively with students, academic counselors, and internal teams.
• Ability to manage multiple tasks, inquiries, and activities in a fast-paced environment.
• Good attention to detail and ability to maintain accurate records and follow-ups.