Business Advisory Associate
Accenture in India
Hyderabad, Telangana, India1–3 yrs1h agovia LinkedIn
About the Role
This role involves reviewing and annotating bug reports with predefined labels to categorize issue types. It is a transformation from a necessary function for resolving customer problems into a value-generating service.
Key Responsibilities
- Review and annotate bug reports with predefined labels to categorize issue types.
- Apply judgment, product subject matter expertise, and follow structured labeling taxonomies and decision trees to ensure quality and minimize ambiguity.
- Proactively flag edge cases or areas of ambiguity to improve guides and taxonomy.
- Interpret and label user-reported issues using product knowledge and judgment to apply the most accurate predefined label.
- Follow structured taxonomies and decision trees to ensure consistent, high-quality annotations and minimize ambiguity.
- Achieve at least 95% accuracy in labeling.
- Identify and resolve unclear or vague reports, applying subject matter expertise to clarify and categorize them appropriately.
- Proactively flag edge cases, label gaps, or ambiguous scenarios to Product Operations Managers for taxonomy or guide improvements.
- Solve routine problems, largely through precedent and referral to general guidelines.
- Work as an individual contributor as part of a team with a predetermined, focused scope of work.
Requirements & Tech Stack
- Next Generation Customer Operations - IT Troubleshooting
- English proficiency at C1 (CEFR) level.
- Minimum 1 year of experience in technical product labeling or operations.
- Familiarity with issue tracking tools (e.g., Jira, ServiceNow) and labeling or annotation user interfaces.
- Exposure to metrics and dashboard reporting to support data-informed triage.
- Understanding of priority and severity frameworks and classification schemas.
- Experience in QA testing, triage, bug reproduction, or labeling workflow.
Qualifications
- Any Graduation.
- Detail-oriented with proven ability to follow guidelines and standard operating procedures.
- Ability to effectively adapt to dynamic guidelines and procedure or protocol changes and avoid errors in complex tasks and deliver within SLA.
- Strong communication skills, including documentation and collaboration with technical and non-technical teams.
- This role may require working in rotational shifts.