Customer Support Associate

About the Role

• This is a walk-in for a Customer Support Associate role at Tech Mahindra.

Key Responsibilities

• Handle inbound customer calls and respond to customer queries professionally.
• Provide accurate information about products, services, and processes.
• Resolve customer concerns and ensure timely issue resolution.
• Deliver exceptional customer service and maintain high customer satisfaction levels.
• Record and update customer interactions accurately in the system.
• Follow company policies, quality standards, and operational guidelines.
• Escalate complex cases to the appropriate team when required.
• Maintain professionalism and a positive customer experience during every interaction.
• Achieve individual and team performance targets.
• Contribute to a customer-centric and collaborative work environment.

Requirements & Tech Stack

• Comfortable working in a 6-day work week environment.
• Excellent verbal communication skills in Gujarati and Hindi.
• Basic English communication and comprehension skills.
• Good knowledge of computers, MS Office, and internet applications.
• Strong customer service orientation with problem-solving skills.
• Positive attitude, self-motivated, and eager to learn.
• Ability to work efficiently in a fast-paced and target-driven environment.
• Good interpersonal and communication skills.
• Willingness to work from the office location.

Qualifications

• Graduates and Undergraduates (UG) candidates from any discipline are eligible to apply.
• Freshers and experienced candidates are welcome.
• Candidates with prior experience in Customer Service, BPO, Call Center, or Voice Process will have an added advantage.