Auto Property Damage Claims Associate

About the Role

Plymouth Rock Assurance is seeking motivated, customer-focused candidates graduating in May 2027 to join our Auto Property Damage (Auto PD) Claims Unit, with an anticipated start date of June or July 2027. This entry-level opportunity is ideal for upcoming college graduates interested in building a career in the insurance industry. The role requires a high level of customer service, patience, and professionalism in a fast-paced environment with significant phone interaction.

Key Responsibilities

• Policy Analysis
• Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property damage claims.
• Identify and investigate contested coverage claims that may require a roundtable discussion.
• Claim Investigation
• Investigate auto accidents to assess liability by interviewing first- and third-party claimants, witnesses, investigating officers, and other relevant parties.
• Secure and analyze pertinent records, documentation, and loss scene information to determine proximate cause, negligence, and damages.
• Claims Management
• Evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles.
• Negotiate and settle claims within individual authority limits, seeking supervisor approval for claims exceeding authority or requiring additional guidance.
• Maintain effective follow-up systems on pending files and communicate claim status to insureds, claimants, and brokers.
• Act as an intermediary between the company, preferred vendors, and customers to resolve disputes.
• Ensure compliance with privacy guidelines, applicable laws, and claims handling regulations.
• Subrogation and Legal Handling
• Investigate and initiate subrogation processes when applicable.
• Handle and respond to Special Civil Part lawsuits or intercompany arbitrations related to auto property damage claims.
• Administrative Duties
• Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence promptly.
• Process incoming and outgoing mail in a timely manner and in accordance with state guidelines.
• Complete other duties as assigned.

Requirements & Tech Stack

• Bachelor's degree required; candidates graduating in May 2027 are encouraged to apply.
• Previous auto property damage claims experience is welcome but not required.
• Comparative negligence claims handling experience is a plus.
• Strong written and verbal communication, organizational, analytical, and customer service skills.
• Proficiency in Microsoft Office Suite and general computer applications.
• Ability to prioritize tasks, manage multiple responsibilities, and work effectively in a fast-paced environment.
• Strong attention to detail, sound judgment, and a willingness to learn.
• Ability to handle challenging customer interactions with patience, empathy, and professionalism.
• Target Start Date: June/July 2027

Qualifications

• Bachelor's degree required; candidates graduating in May 2027 are encouraged to apply.

About The Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts.

Salary Range

$50,000 - $55,000 a year.