Fleet Operations Management Trainee

About the Role

The Operations Management Trainee (OMT) is an 18-month structured and comprehensive training program designed to develop leadership and operational knowledge. This position involves collaborative work with different teams to gain insights into the business, processes, and strategies aligned with customer retention and operational excellence. It offers an opportunity to utilize problem-solving abilities to make sound business decisions, with support, mentorship, and training from managers and team members.

• Shop Location: Georgetown, KY 40324
• Schedule: Monday - Friday 8:00 am to 4:30 pm
• Annual Salary – Paid Weekly

Key Responsibilities

• Responsible for customer relationship activities, including quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads, ensuring policy and process adherence for optimization.
• Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Requirements & Tech Stack

• Detail oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Ability to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal skills.
• Excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages (Advanced).
• Basic understanding of Business Finance, controls and metrics (Beginner).

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience (Preferred).