Workplace Experience Coordinator

About the Role

As a CBRE Workplace Experience Coordinator, you will be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

Key Responsibilities

• Serve as the first point of contact for all individuals entering the facility, greeting them with a friendly and welcoming demeanor.
• Issue visitor and parking passes and follow security protocols.
• Answer the telephone in a professional manner.
• Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed.
• Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers, and provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events, including securing event space, room setup and tear down, and delivery of supplies.
• Follow property-specific security and emergency procedures, and notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team.
• Follow specific directions as given by the manager.
• Use existing procedures to solve straightforward problems.

Requirements & Tech Stack

• Working knowledge of Microsoft Office products (e.g., Word, Excel, Outlook).

Qualifications

• High School Diploma or GED.
• Ability to follow basic work routines and standards.
• Communication skills to exchange straightforward information.
• Strong organizational skills with an inquisitive mindset.