Service Desk Associate I
Cook Children's Health Care System
Fort Worth, TX0–2 yrs45m agovia LinkedIn
Location: Medical Center - Fort Worth
Department: Tech and Customer Service
Shift: Varying Shifts (United States of America)
Standard Weekly Hours: 40
About the Role
Service Desk Associate Level I must have strong customer service skills and possess a strong understanding of technical issues involving Microsoft’s core business applications and operating systems. Reporting to the Service Desk Manager, team members will provide front-line primary technical support to all end users including Cook employees and contractors on various technical issues and problems related to hardware, software, and peripherals.
Key Responsibilities
- Provide basic technical support for password resets, VPN, Citrix, telephone, mobile devices, security, LAN and WAN connectivity.
- Document and resolve service tickets in a courteous, timely, and effective manner.
- Manage requests via telephone, walk-ins, voicemail, self-service portal, and chat.
Qualifications
- High school diploma or equivalent.
- Must be able to work any hours, 24/7 365 days a year.
- Must be able to maintain primary residence within the state of Texas.
Requirements & Tech Stack
- Strong customer service skills.
- Strong understanding of technical issues involving Microsoft’s core business applications and operating systems.