Appointment Setter

About the Role

• This is a fully remote, full-time opportunity for a Remote Appointment Setter based in the United States.
• You will connect with homeowners who have expressed interest in home improvement services, turning qualified leads into scheduled appointments.
• The role is ideal for motivated individuals who enjoy communicating with people, working toward measurable goals, and developing their sales skills.

Key Responsibilities

• Respond to warm inbound leads from homeowners requesting information or quotations for home improvement services (windows, roofing, bathrooms, flooring).
• Contact prospective customers by phone, build rapport, identify needs, and guide them toward scheduling a suitable appointment.
• Convert customer interest into qualified bookings by following established sales processes and communication guidelines.
• Confirm appointment details, ensure accurate recording of information, and help maximize appointment quality and attendance.
• Manage daily performance metrics and take ownership of individual results, focusing on qualified appointments and booking effectiveness.
• Maintain professional, engaging conversations, adapting communication techniques to different customer needs.
• Participate in structured training sessions, live-call coaching, and regular feedback discussions.
• Collaborate with team leaders and colleagues to address challenges and share insights.
• Maintain reliable attendance and availability across assigned shifts, including Saturday availability and coverage during busy periods.
• Participate in performance reviews every 90 days to evaluate progress and establish development goals.
• Demonstrate accountability, curiosity, resilience, and a proactive approach.

Requirements & Tech Stack

• Excellent spoken and written English, with clear, confident, and professional communication skills.
• Strong interpersonal and listening skills, with the ability to build rapport and understand customer needs.
• A proactive, motivated, and goal-oriented mindset.
• Ability to learn and apply structured sales processes, follow coaching, and adapt to feedback.
• Comfort spending approximately four to six hours per day on the phone.
• Strong organizational skills and attention to detail.
• Resilience and persistence when handling different customer responses.
• No previous sales experience is required. Candidates from customer service, retail, call centers, hospitality, or other customer-facing environments are encouraged to apply.
• A reliable computer, headset, stable high-speed internet connection, and a quiet home workspace.
• Availability to work full-time (approximately 40 hours per week), with schedules assigned within the operating window of 12 p.m. to 12 a.m. Eastern Time.
• Availability on Saturdays.
• Legal eligibility to work from Canada and ability to perform the role remotely from an eligible location.
• An interest in developing a sales career and progressing into leadership positions.

Qualifications

• See Requirements & Tech Stack for detailed qualifications.

Benefits

• Paid training: Earn USD 16 per hour during the first two weeks of training.
• Performance-based compensation: After training, earn USD 8 per booking, with uncapped commission-based earnings.
• Weekly pay.
• Fully remote work in the United States.
• Warm inbound leads.
• Structured onboarding and coaching.
• Regular performance reviews every 90 days.
• Career progression pathways, including opportunities for leadership roles.
• Merit-based advancement.
• International and collaborative environment.