Promotions Events Specialist

About the Role

The Promotions and Special Events Specialist assists the Promotions and Special Events Manager in the execution of all promotional and special events for Wind Creek Hospitality Properties.

Shift: 12pm-8pm (subject to change based on business needs)

Key Responsibilities

• Assists with the execution of promotions and special events for WCH Properties.
• Acts as an entertainer and mascot for the property.
• Assists with coordinating promotions and special events (e.g., New Year’s Eve parties, VIP parties) by staffing events, preparing and distributing employee communications, identifying and contacting suitable vendors, placing and tracking equipment and supply purchases, and overseeing placement of casino signage.
• Keeps promotional collateral and Digital Media at the property up to date.
• Offers excellent guest services based on the 3 Keys and GET.
• Completes required paperwork and reporting for promotion winners, including winners’ releases and IRS 1099 forms.
• Helps to develop new and exciting promotions.
• Fills in for the Coordinator when they are unavailable.
• Other duties and responsibilities as assigned.

Requirements & Tech Stack

• High School Diploma or GED (or enrolled and successfully complete a GED program within six (6) months from start date).
• Must be twenty-one (21) years of age or older.
• Six (6) months Customer Service experience (required).
• Six (6) months casino experience (preferred).
• Must pass an interview panel regarding communication skills, guest services skills, and demonstration of a naturally outgoing, friendly, helpful personality and positive attitude (job audition will be required).
• Excellent organizational skills.
• Strong computer skills with experience in word processing.
• Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Ability to understand and carry out instructions furnished in written, oral, or diagram formats.
• Excellent interpersonal, customer service, and communication skills.
• Must successfully pass job interview, including a guest service audition.
• Ability to work independently and as part of a team.
• Ability to deal effectively with diverse departments, external vendors, and agencies.
• Flexibility to work in an ever-changing environment.
• Ability to work in a fast-paced environment and meet deadlines.
• High level of maturity, dependability, and punctuality.
• Ability to prioritize and perform multiple tasks and assignments.
• Ability to get along well with all levels of the organization and excel in a team-oriented environment.
• Ability to maintain professionalism and composure.
• Ability to work various hours as needed, including weekends, nights, and holidays.
• Willingness to travel and participate in training as recommended or required.
• Must have a Tribal Gaming License (or the ability to obtain and maintain one).
• Willingness and ability to work in a smoke/secondary smoke environment.