Entry Level Customer Training Specialist

About the Role

The Training Department is crucial for connecting customers to our software. This position focuses on assisting customers with a smooth conversion to the Reynolds and Reynolds system, providing training and customer support throughout the process. Approximately 80% travel is required, both individually and with a team, for installing and converting software for customers.

Key Responsibilities

• Travel approximately 80% of the time.
• Travel individually and with a team installing and converting software for customers.
• Meet with dealership management to understand their needs.
• Customize the system based on dealership requirements.
• Train key dealership personnel on how to use the solution.
• Support current customers when not at a customer site.
• Prepare for future trips.
• Conduct follow-ups with recently installed customers from your home office.

Training

• Training lasts approximately 2-3 months.
• Includes department observations, classroom instruction, and on-the-job training with a mentor.
• Classroom instruction covers product training and automotive dealership operations.
• Focus on one area of the software during product training.
• Assist experienced representatives with customer set-up and implementation.
• Visit car dealerships that utilize Reynolds’ solutions to see them in action.

Requirements & Tech Stack

• Ability to travel 80% of the time.
• Outgoing, friendly personality.
• Strong written and verbal communication skills.
• Must have reliable transportation.
• Valid driver’s license with fewer than 2 moving violations in the last three years.
• No OVI/DUI/DWI violations in the last five years.
• Must have reliable home internet with sufficient bandwidth for video conferencing.

Qualifications

• Bachelor's degree or equivalent experience.