Customer Success Representative

Tempus AI

About the Role

Tempus AI is advancing the healthcare industry through precision medicine. Our proprietary platform connects real-world evidence to deliver actionable insights to physicians, enabling informed treatment decisions for patients.

Key Responsibilities

• Communicate directly with partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving.
• Work cross-functionally (e.g., Customer Success, Sales, Lab) to meet/exceed goals related to customer retention and turnaround time.
• Build and maintain effective relationships with laboratory employees, sales representatives, and internal stakeholders, fostering high trust.
• Utilize proactive problem-solving skills to create and offer solutions to customers of varying complexity.
• Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement alignment.
• Provide relevant updates to internal teams in CS, Sales, and CommOps.
• Respond to inquiries by phone, email, and in person quickly and professionally.
• Identify and assess customer needs to achieve satisfaction.

Requirements & Tech Stack

• Exceptional customer service skills
• Strong interpersonal skills
• Ability to communicate effectively with patients by telephone and email.
• Ability to think fast, find answers, and respond quickly to customer issues with a polite, empathic, and professional manner.
• Highly organized and systematic with superb attention to detail.
• Ability to complete tasks with a high degree of accuracy.
• Initiative and ability to work independently and as part of a high-level team on mission-critical tasks.
• Proven ability to learn new skills quickly and adapt to new processes smoothly.
• General office equipment and software knowledge.
• Computer proficiency.

Qualifications

• 4 year college degree in Biological Sciences or similar, preferred.

Salary Range: $53,000 (Note: The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience.)

Benefits may include incentive compensation, restricted stock units, medical and other benefits depending on the position.