GYM Overnight Front Desk

About the Role

The Front Desk Overnight position provides outstanding customer service to members and ensures that the facility is neat and clean during the overnight hours.

Key Responsibilities

• Front Desk Customer Service
• Warmly greets members and guests.
• Answers incoming calls professionally and efficiently, taking messages as needed.
• Checks in members and verifies membership.
• Handles member service issues (lost and found, new membership cards, change of address, EFT setup/change, billing/payment inquiries).
• Maintains a professional image and behavior.
• Responds professionally to member requests and inquiries.
• Provides information to members regarding special club events.
• Records member concerns on the service log.
• Handles emergency situations appropriately (e.g., calling 9-1-1, police department, General Manager).
• Sleeping and the use of headphones are prohibited during the shift.
• Club Cleanliness
• Keeps the front desk and lobby neat and clean.
• Re-racks all equipment and weights.
• Picks up around the weight room.
• Mops front desk and lobby floors.
• Cleans front windows.
• Picks up trash and debris around the gym.
• Cleans and wipes down exercise equipment.
• Records equipment, facility, and janitorial issues on the Maintenance log.
• Secures and records any member lost and found items in the property log.
• Performs safety checks during the shift to ensure club is secure.
• Reports safety hazards on the maintenance log.
• Administrative
• Performs administrative tasks as assigned (e.g., folding towels, photocopying, computer data entry).

Organizational Relationships

• Reports to the Front Desk Lead and Operations Manager.
• May interact with all levels of management and staff within Corporate and Field offices, clubs, and the Front Desk Representative Team.

Requirements & Tech Stack

• Knowledge, Skills & Abilities
• Ability to work independently and responsibly without immediate supervision.
• Ability to make good judgment without direct supervision.
• Possesses a friendly, outgoing personality and positive attitude.
• Possesses strong interpersonal and communication skills, including telephone etiquette.
• Exhibits outstanding customer service and professionalism.
• Adheres to meal and rest break periods.
• Must clock in and out for all shift times.
• Minimum Certifications/Educational Level
• High School diploma or GED required.
• Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.
• Minimum Experience
• 6 months customer service experience in health club, retail, hospitality, or food service industry.
• Experience with multiple phone lines preferred.
• Basic computer skills.