Dental Office Assistant
Heartland Dental
Gaithersburg, MDFresher54m agovia LinkedIn
About the Role
Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.
Schedule
- Monday- Thursday 8:30am-5:00pm
- Friday 9:00am-1:00pm
Key Responsibilities
- Greet and welcome patients as they enter the office to create a great first impression of our team
- Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
- Utilize Dentrix for patient scheduling and records
- Schedule and confirm appointments for multiple providers in the office
- File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
- Post insurance and patient payments and process accounts receivables
- Review treatment plan fees and payment options with patients
- Partner with the providers and team to implement Heartland Dental systems to optimize office potential
Requirements & Tech Stack
- Experience working in a fast-paced and customer-centric environment
- Excellent communication and organizational skills
- HIPAA training and ability to protect PHI and maintain data safeguards
- Dentrix or other dental software experience
Preferred Experience
- 1+ years of experience in a dental or medical setting
- 1+ years of experience with insurance billing and accounts receivable
Physical Requirements
- Ability to perform essential duties satisfactorily with or without reasonable accommodation
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Availability to attend virtual training sessions (or in-person) periodically throughout the year
- Tuberculosis (TB) test required for all new hires in dental office positions (not applicable in state of FL & TN)