(USA) Member SpecialistFT

About the Role

This position provides member service, maintains the checkout area, and resolves member issues and concerns. It involves promoting Sam's Club products and services, providing guidance on self-service technology, and processing member purchases, including payments, returns, refunds, and exchanges according to company policies. The role also requires adhering to safety standards, procedures, and guidelines, and maintaining entrance and exit areas.

Key Responsibilities

• Provide member service, acknowledge members, and identify member needs.
• Maintain checkout, entrance, and exit areas.
• Resolve member issues and concerns.
• Promote Sam's Club products and services.
• Provide guidance and support to members regarding self-service technology.
• Process member purchases, including payments, returns, refunds, and exchanges.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follow proper procedures for handling merchandise.
• Correct and report unsafe situations to facility management.
• Assist members with purchasing decisions and locating merchandise.
• Review member receipts.
• Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintain paperwork, logs, and other required documentation.
• Execute emergency response procedures.
• Ensure compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teach new technology and tool functionality.
• Deliver new programs rollout training.
• Provide continuous learning and process improvement opportunities.
• Ensure area of responsibility is maintained in accordance with company policies and procedures.
• Arrange and organize merchandise.
• Identify shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments and priorities.
• Work as a team, build strong and trusting relationships, and communicate with impact.
• Help, develop, and mentor others.
• Recognize others’ contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Model Walmart values to support and foster our culture.
• Hold oneself and others accountable.
• Support Walmart’s goal of becoming a regenerative company.
• Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Make decisions based on reliable information.
• Balance short- and long-term priorities.
• Consider how own work impacts the team’s ability to deliver on our purpose.
• Display curiosity and a desire to learn.
• Take calculated risks.
• Demonstrate courage and resilience.
• Drive continuous improvements.
• Be open to and use new technologies and skills.
• Support others through change.

Requirements & Tech Stack

• Retail experience
• Operating front end equipment (for example, cash register)
• Working with mobile retail applications

Qualifications

• None explicitly listed as minimum qualifications.

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering programs from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid for by Walmart.
• Hourly wage range: $17.00 to $25.00*
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

*Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.

Location

• 2025 S SOUTHWEST LOOP 323, TYLER, TX 75701-0763, United States of America