Bilingual Spanish Remote Customer Service Rep

Job Title: Bilingual Spanish Remote Customer Service Rep

Company: DISH TV

About the Role

As a Customer Experience Representative at DISH TV, you will serve as an information resource for billing, programming, and technical troubleshooting questions. You will also promote products and services to new and existing customers. This is a Full-Time, Work-From-Home position.

Compensation

• Base pay: $15.00/Hour
• .50/hr Language Differential
• Additional $2/hr for shifts after 6 PM and on weekends.

Key Responsibilities

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift.
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues.

Requirements & Tech Stack

• Smartphone or device with active data network connection.
• Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps.
• Wired Ethernet connection between modem and PC (Wi-Fi, fixed wireless, cellular, hotspot, or satellite is not supported).
• Home Office Workspace: Dedicated and free from distractions.
• Required Accessories:
• USB Headset
• USB Keyboard
• USB Mouse
• USB Webcam
• Ethernet cable
• Company-Provided Equipment:
• PC Tower and power adapter
• (2) Two Monitors, with associated cabling.

Qualifications

• High school diploma or GED.
• Six months of related customer service and troubleshooting experience and/or training.
• Flexible to work shifts that might include evenings, weekends, or holidays.
• Fluent in English and Spanish.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings.
• Reside in: Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, Tennessee, Wyoming, or Texas.
• Skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity.
• Pre-employment screen (may include drug test and DMV check).

Benefits & Perks

• Full-time paid training.
• Career Growth: Opportunity to promote two levels within your first year.
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program, and Tuition Reimbursement.
• Exclusive Perks:
• Complimentary DISH TV ($114.99/month).
• Discounts on Sling TV ($5/month).
• Boost Mobile plans (starting at $15/month).